Refund policy

Everything Zanea Return & Refund Policy

Because our products are custom, personalized, and made specifically for you, all personalized and custom-made sales are final. We do not accept returns or exchanges due to change of mind, incorrect information supplied by the customer, or customer-approved design choices.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive an item that does not match the personalization details provided with your order, please contact us at order@everythingzanea.com within 7 days of delivery.

Please include your order number, a description of the issue, and clear photographs showing the item and any damage or error. After reviewing the claim, we may provide a replacement or refund, as appropriate.

Customer-Provided Photos, Designs & Personalization

Customers are responsible for reviewing names, dates, spelling, wording, photos, colors, and other personalization information before submitting an order. Everything Zanea is not responsible for errors resulting from incorrect information provided by the customer.

Customers are also responsible for ensuring that they have permission or the necessary rights to use any photos, logos, artwork, or designs they submit for personalization.

Cancellations

Because personalized orders may enter production shortly after they are placed, cancellation requests should be made as soon as possible. Once production has begun, an order cannot be canceled.

Refunds

If a refund is approved, it will be issued to the original payment method. Processing times after a refund is issued depend on the customer’s bank or payment provider.

Questions about your order can be sent to order@everythingzanea.com.